Silver linings can be found in unexpected places. While the current global health crisis has created additional uncertainty and genuine anxiety for many young people it has also been a catalyst for a step change to transform youth mental health support services.

There is no question that the pandemic has driven unprecedented demand for digital mental health services. However, it has also surfaced the limitations of our current mental health system – namely, its historical reliance on face-to-face care and the untapped opportunity to integrate digital technologies into clinical services, at scale.

 

With so many young people doing it tough and the wider acceptance that digital can play a role in the successful treatment of youth mental health issues, leading mental health innovators are seizing their opportunity to scale and enhance their tested, evidenced-based, digital solutions.

That’s why we’re providing a new $2M mental health relief package to longstanding Telstra Foundation partners ReachOut and Orygen Digital to fast track and enhance online mental health support for young people across Australia – during and beyond COVID-19.

Our partners are world leaders in the design and digital delivery of youth mental health services and care, going well beyond standard video conferencing to provide solutions that transform the way both clinical services and support resources tools are delivered in the short and long term.

The mental health relief package will be used to support ReachOut’s innovation program to provide personalised digital mental health support for young people. In the first five weeks following the introduction of social distancing measures, ReachOut saw an almost 50 per cent increase in visitors to their relevant support services online for COVID-related support.

The high demand continued along with the lockdown, with almost 10 people every minute accessing ReachOut’s services since mid-March. With this funding, ReachOut will be able to include targeted support to those at risk of suicide and a new best-practice digital peer support experience to meet young people’s needs and expectations.

Orygen Digital, meanwhile, is on a mission to offer young people outstanding therapeutic care and experiences to dramatically improve the accessibility and impact of mental health care through technology. It’s working with both young people and clinicians to make all mental health services in this country digitally-enhanced and enabled by 2024.

Funding will be allocated over a two-year period, with Orygen Digital and ReachOut receiving $1m and $800K respectively. The Telstra Foundation is also offering $200K worth of in-kind support and access to data scientists and agile coaches to help reduce admin burden and to upskill, coach and support all of its partners during this period of uncertainty and beyond.

It’s exciting to see how innovative non-profits are harnessing technology to pivot and future-proof their service models to help more young people. We’re keen to shape both a strategic and compassionate response to youth mental health service delivery – from therapy to prevention – and one that can leave a lasting legacy well beyond this current crisis.